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Returns

Returns and Exchanges

We accept returns made within 30 days of purchase on merchandise that is unused, with the identification tags, in the original packaging, and have a return request.  We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging. 

If your order was placed within the US, all sales taxes will be refunded. For International orders, shipping, customs duties, and sales taxes are non-refundable through ADEAM International.

For all International return requests, follow the instructions provided. 
ADEAM International reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. Return shipping will be covered by the customer, and duty and taxes are non-refundable.
 

Initiate A Return on an Existing Order from the United States

Please use our returns portal to start your return
 

International Returns 

Please be aware that original shipping costs, duties and taxes are non–refundable. Return shipping costs will not be covered, and return duty and taxes are non-refundable.

If you are located in the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Czechia
  • Denmark
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Lithuania
  • Luxembourg
  • Spain
  • Sweden
  • Switzerland
  • UK
  • US

please use our returns portal to start your return.

For other International requests
, including Mainland China, Hong Kong, Singapore and Japan please email client.services@adeamonline.com with your order number and reason for return. At that time you will be responsible for creating the return label and any necessary customs forms.   

 

Original shipping costs are non–refundable