Returns and Exchanges
We accept returns made within 30 days of purchase on merchandise that is unused, with the identification tags, in the original packaging, and have a return request. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.
If your order was placed within the US, all sales taxes will be refunded. For International orders, shipping, customs duties, and sales taxes are non-refundable through ADEAM International.
For all International return requests, follow the instructions provided.
ADEAM International reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.
We reserve the right to refuse late returns
If you would like to request a return, please email email@example.com with your Name and order number with reasoning. We may request an image of the item for consideration.
For requests made within the 48 contiguous United States, including the District of Columbia, once you have received a return authorization number for approval, located the complimentary prepaid shipping label that was included in your original shipment. Affix it to your parcel for return back to our warehouse. This service excludes Hawaii, Alaska, Puerto Rico, Guam, and the Virgin Islands.
For International requests, including non-contiguous states and unincorporated territories, please be aware that original shipping costs, duties and taxes are non–refundable, and a $25 fee will be deducted from your refund for any international return. When you have submitted your return request, use the included label to ship your parcel to return back to our warehouse.
Original shipping costs are non–refundable
Please do not ship your return back without a return authorization. It will not be processed.
For US and International exchanges, please email our customer care team at firstname.lastname@example.org
We offer price adjustments on full-priced items only within 7 days of original purchase.
We do not offer price adjustments on items that were bought on sale or promotion.
Email email@example.com for all price adjustment inquiries.
Price and Payment
The price of Products is as quoted on the Site from time to time.
If you are shipping to US, prices include sales tax and delivery costs, both of which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping bag, and have indicated your shipping address and selected your delivery method.
If you are shipping to Europe, prices exclude VAT but include delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping bag, and have selected your delivery method.
Prices and delivery costs are liable to change at any time. The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. Prices listed on product pages may be changed by ADEAM International at its own discretion without notice. In the event a product is listed at an incorrect price, ADEAM International has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or the customer card charged. If a customer card has already been charged for the purchase and the order is canceled, ADEAM International will issue a refund on the customer card.
Payment for all orders must be made by credit card, debit card, virtual gift card, or store credit on the checkout page. We accept payment by most major credit and debit cards. We also accept PayPal, Alipay, iDeal JCB, Konbini, Google Pay, and Amazon Pay where applicable.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declined to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and Products will not be shipped until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.